Terrell Ghosts' Refund Policies

Event Refunds  

The following applies to the Terrell Ghost Walk, Workshops, Tarot and Metaphysical Events, and most events and services.  If an event has a different refund policy, it will be noted at the time of the event.

If You Need to Cancel Your Reservations

If you need to cancel your reservation and it is 24 hours or less before the event, please call or text us so we can promptly assist you.  Emails, help desk tickets, and social media messages are not always seen quickly enough to give a guest on the waiting list notice.  Your cooperation is greatly appreciated!

Guests paid in full:      

Please provide 8 hours' notice for a full refund.   No-shows will not receive a refund.

Guests with Parties of 6 or More 

Please provide at least 48 hours of notice if you need to cancel a group of 6 or more.  If less than 48 hours notice is provided, we may retain a sum of $100, unless we are able to fill your missed event with those from our waiting list.  In some instances, we may be able to transfer your tickets to another date.  

Guests With Deposits Payments

Down payments will not be refunded.

We will be happy to reschedule your event to another date or provide a gift card to use towards a future purchase.

Reservations are also transferrable to another event or to another guest.

Guests with Affirm

All refund policies remain the same as listed above if you used Affirm to finance your event.

Merchandise Purchased at Registration

Guests who need to leave before the tour is over and half or less than half has been completed are invited back at a discounted rate of 1/2 standard reservation price.  Contact us for a discount code.

Merchandise bought prior to the tour will automatically be refunded

If you would like to keep the merchandise, please let us know.

If you would like us to ship it to you, standard shipping fees will apply.

The guest discount will still be honored.

Refund processing time

Terrell Ghosts almost always initiates the refund process immediately, when possible. 

Delays in processing refunds will not be longer than 24 hours.

You will receive a confirmation email as soon as the refund is completed by our office.

Some banks and payment processors may delay your refund for a brief period, especially if the refund is done on a federal holiday or weekend.

For any issues, please contact us so we can check the status. 

Reservations are transferable to a friend, family member, or even a total stranger. We can also move you to another tour. 

We never like to lose a customer, but we do our best to make a refund as smooth as possible so we may have you as a guest in the future. 

    * If your reservation can be filled in by someone on the waiting list or a last-minute guest, a refund will be issued. 

  * Sometimes things arise unexpectedly. Our team does their best to use discretion in every situation and will work to find a solution that works well for both the company and the guest.

If you wish to request a refund or transfer to a different event date, please send a ticket to our helpdesk or complete the form, and we will take care of your request promptly.