Terrell Ghost Walk Refunds

If You Need to Cancel Your Reservations

• Please review the guidelines below for specifics on refunds.
• If you need to cancel your reservation and it is 24 hours or less before the event, please call or text us so we can promptly assist you.  

Guests paid in full. 

• Please provide 8 hours' notice for a full refund. 
• No-shows will not receive a refund.

Guests with Parties of 6 or More

• Please provide at least 48 hours of notice if you need to cancel.

Guests With Deposits Payments

• Down payments will not be refunded.
• We will be happy to reschedule your event to another date or provide a gift card to use towards a future purchase.
• Reservations are also transferrable.

Merchandise Purchased at Registration

• Merchandise bought prior to the tour will automatically be refunded.
• If you would like to keep the merchandise, please let us know.
• If you would like us to ship it to you, standard shipping fees will apply.
• The guest discount will still be honored.

Refund processing time

• Terrell Ghosts almost always initiates the refund process immediately when possible. 
• Any delay will not exceed 24 hours, at most.
• You will receive an email as soon as the refund is complete.
• Some banks and payment processors may delay your refund for a brief period, especially if the refund is done on a federal holiday or weekend.
• For any issues, please contact us so we can check the status. 

Tickets are transferable to a friend, family member, or even a total stranger. We can also move you to another tour. 

We never like to lose a customer, but we do our best to make a refund as smooth as possible so we may have you as a guest in the future. 

*If your reservation can be filled in by someone on the waiting list or a last-minute guest, a refund will be issued. 

*Sometimes things arise unexpectedly. Our team does their best to use discretion in every situation and will work to find a solution that works well for both the company and the guest.

Feel free to contact us and let us know your situation.  Our information is found below or you can Contact Us  through a variety of methods to let us know.